Forma has a new home! OUR NEW ADDRESS IS 2907 HURON ST UNIT 101 DENVER, CO 80202!
SALON POLICIES + FAQ’s
+ Running Late/Cancellation/No Shows
+ Refund & PAyment
+ Deposits
+ Consultations
+ Corrective Color
+Extentions
+ Returns & Exchanges
+ Contact Us
In full support of our incredible stylists we kindly & Respectfully enforce our salon policies.
Running Late/Cancellation/No Show Policy:
Our salon requires a minimum of 48 hours notice for cancellations, rescheduling or appointment adjustments. Please note that since the salon is closed Sunday & Monday, Tuesday appointments need to be adjusted by the Friday before.
Appointments cancelled within less than 48 hours are subject to a fee equivalent to 50% of the scheduled service cost.
Appointments cancelled within less than 24 hours, same day, or “no call no shows” are subject to be charged 100% of the scheduled service.
We do send out a confirmation texts and emails 3 days before your scheduled service and an email reminder the day you booked the appointment. While we make every attempt to confirm each appointment 24-48 hours in advance, it is ultimately the guest’s responsibility to contact us with any changes to the reservation. If a guest does not give proper notice, a minimum cancellation fee of $50 will be charged.
A guest running more than 15 minutes late can result in a rescheduled or cancelled appointment if the stylist is unable to accommodate
If a guest does not show up to an appointment without any notification, they will be charged 100% of the booked service total and be placed on the restricted guest list.
Color services may be held with a pre-authorized major credit card. A minimum deposit of $150 may required for any major color service(s) that require a 3 hours block of time or larger.
We value and respect your time & patronage. As an industry hair stylists rely on a consistent and predictable schedule to maintain their income. While our policies are non-negotiable, they are meant to support an open and respectful relationship with client and stylist. If you have any questions please feel free to ask your stylist or management.
Refund and Payment Policy:
At Forma Collective Salon we pride ourselves in our customer service and the exceptional quality of our work. We will do our very best to ensure all guests are satisfied with all services provided. Due to unforeseen variables, we understand that sometimes things do not go as expected and/or desired results can be miscommunicated. No matter what, our guest's satisfaction is our number one priority. We ask that any guest that needs an adjustment to their hair reach out to the salon within 48 hours of their original service. Please, be aware that shampooing hair within 48 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed the Salon Director will determine the proper course of action. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.
Our salon does not offer refunds of any kind (or upon stylists discretion.)
We offer the best quality services and stylists here at Forma Collective! Client redos will only be honored within 1 week of the original scheduled service. After 1 week you are subject to pay full cost for another appointment.
If you wish to see a different stylist, that future appointment is subject to be full price at their pricing.
If the hair is altered by another salon/yourself our redo policy will be voided.
Deposits & Consultaions/ color waiver
Some appointments, regardless of the type of service, may require a non-refundable and non-transferable deposit to be paid at the time of booking. This deposit ensures your commitment to the scheduled appointment.
If any changes need to be made to your original booking, a new deposit must be paid to secure the new appointment.
CONSULTATIONS
Consultations are required by each stylist before booking your first appointment. During the consultation your stylist will go over your hair needs, pricing, timing, expectations, and more.
Some stylists may accept consults via Instagram or virtual because we know some clients may be traveling far from Denver. Please call (720) 255-2039 to see which stylists accept virtual.
It is our priority to conduct a thorough consultation for our services provided, however, it is each clients responsibility to be honest about their hair history and/or health conditions.
More questions? Contact us
formacollectivesalon@gmail.com
(720)255-2039
2907 Huron Street Unit 101 Denver CO 80202